Refund Policy

1. Overview

Thank you for choosing Crevio Kids. We provide digital educational products including printable kids' worksheets, activities and learning resources.

Because our products are digital and may be delivered or made available immediately after a successful payment, purchases are generally non-refundable once digital access or delivery has been provided.

2. Digital Products

Our products are primarily digital downloads or digital resources. No physical product is shipped unless specifically mentioned on the product page.

Due to the nature of digital products, we cannot accept returns in the same way as physical products.

3. When a Refund May Be Considered

Although purchases are generally non-refundable, we may review a refund request in exceptional circumstances, such as:

• A payment was successfully completed but the purchased digital product was not delivered or access was not provided.
• A technical issue on our side prevents you from accessing the purchased product.
• You were charged more than once for the same purchase due to a verified duplicate transaction.
• Another genuine technical or transaction-related issue is verified by our support team.

4. Non-Refundable Situations

Refunds will generally not be provided for:

• Change of mind after purchase.
• Accidental purchase where the digital product has already been delivered or access has been provided.
• Failure to check the product description before purchasing.
• Inability to print the worksheets because of the customer's own printer, device or software limitations.
• Internet, email or device problems that are outside our control.
• Failure to download or access the product after successful delivery when the product itself is functioning correctly.
• Requests based solely on dissatisfaction after the digital product has already been accessed or downloaded.

5. Duplicate Payments

If you believe that you have been charged more than once for the same product, please contact us as soon as possible.

After verifying the duplicate transaction, we may issue a refund for the confirmed duplicate payment through the applicable payment method.

6. Product Not Received

If you have completed payment but have not received your digital product or access instructions, please contact our support team.

Before requesting a refund, please check your email inbox, spam/junk folder and any order confirmation or delivery message received after payment.

We will make reasonable efforts to resolve verified delivery or access issues before considering a refund.

7. How to Request a Refund

To request a refund review, please email us at:

Please include the following information in your request:

• Your name
• Email address used during purchase
• Order or transaction reference, if available
• Date of purchase
• Reason for the refund request
• Relevant payment or transaction details

8. Refund Review

Each eligible refund request will be reviewed based on the circumstances of the transaction.

We may request additional information or proof of payment to verify the transaction before making a decision.

Approval of a refund request is not automatic and is subject to verification of the circumstances described above.

9. Refund Processing

If a refund is approved, it will generally be processed through the original payment method or through the applicable payment provider.

The time taken for the refunded amount to appear in your account may depend on your bank, card issuer, UPI provider or payment service provider.

10. Chargebacks & Payment Disputes

If you experience a problem with your purchase, we encourage you to contact our support team first so that we can try to resolve the issue.

We reserve the right to provide relevant transaction and delivery information to the applicable payment provider in response to an unauthorized or disputed transaction.

11. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our products, payment methods, business practices or applicable requirements.

The updated policy will be published on this page with a revised "Last Updated" date.

12. Contact Us

If you have any questions regarding a payment, digital delivery or refund request, please contact our support team.